Refund policy

1. Return Eligibility

To be eligible for a return, the item must:

We reserve the right to refuse returns that do not meet these conditions.

You can request a return within [X DAYS] of receiving your order.

Any return requests made after this period may not be accepted.

To initiate a return:

Email us at [zenpakto73@gmail.com] with your order details and reason for return
Our team will review your request and provide return instructions
Once approved, you will need to ship the product to the provided address

Please ensure the product is securely packed to avoid damage during transit.

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund
If approved, your refund will be processed within [10-15 working days]
The amount will be credited to your original payment method

Please note that it may take additional time for your bank or payment provider to process the refund.

We offer exchanges for items that are:

If you need an exchange, please contact us at [zenpakto73@gmail.com] with relevant details and images (if applicable).

If you receive a damaged, defective, or incorrect product:

The following items are not eligible for return:

If the return is due to our error (wrong/damaged product), we will cover the return shipping cost
For all other returns, the customer may be responsible for return shipping charges

Shipping charges (if any) are non-refundable unless the return is due to our mistake.