Terms of service

Terms of Service

Welcome to Zenpakto. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. Account Terms

You must provide accurate, current, and complete information when creating an account or placing an order
You are responsible for maintaining the confidentiality of your account details
We reserve the right to suspend or terminate accounts that provide false or misleading information

2. Pricing and Payment

All prices listed on our website are in Indian Rupees (INR)
Prices are subject to change without prior notice
We accept secure payments through trusted third-party payment gateways
Orders will only be processed after successful payment confirmation (except Cash on Delivery, if available)

3. Product Descriptions

We strive to ensure that all product descriptions, images, and details are accurate
However, we do not guarantee that all information is completely error-free
Slight variations in color, size, or appearance may occur due to screen settings or manufacturing differences

4. Order Acceptance

Placing an order does not guarantee acceptance
We reserve the right to cancel or refuse any order due to:
- Product unavailability
- Errors in pricing or product information
- Suspicious or fraudulent activity

If your order is canceled after payment, a full refund will be issued.

5. Shipping and Delivery

Orders are processed within 1–2 business days
Delivery timelines generally range from 3–7 business days, depending on location
Delays may occur due to factors beyond our control, such as logistics issues or natural events

6. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy
Customers must request returns within the specified timeframe mentioned in the policy
Refunds will be processed after inspection of returned items

7. Prohibited Uses

You agree not to use our website for:

Any unlawful or fraudulent activities
Violating any applicable laws or regulations
Attempting to hack, disrupt, or damage our website
Misusing or copying our content without permission

We reserve the right to terminate access for users who violate these terms.

8. Limitation of Liability

Zenpakto shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products
We do not guarantee uninterrupted or error-free access to our services
Our liability is limited to the maximum extent permitted under applicable Indian laws